Refund and returns policy
Because products in our store are supplied and fulfilled by a network of trusted partners, return addresses and procedures may vary depending on the supplier that shipped your item.
For this reason, contact our customer support team before sending any item back so we can provide the correct return instructions.
You've got 30 days from receiving your item to request a return. To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
Starting a return
To start a return, contact us at:
customerservice@shopholidayextras.com
Our team will:
- Confirm whether your item is eligible for return
- Provide the correct return address for the supplier who fulfilled your order
- Send any relevant return instructions
Items sent back without contacting customer support first may not be accepted, as the return address varies depending on the supplier.
Damages and issues
Contact us straight away at customerservice@shopholidayextras.com if your item is defective, damaged or incorrect so we can investigate and resolve the issue.
Exceptions & non-returnable items
You can't return some items, including:
- Perishable goods (such as food)
- Custom or personalised products
- Certain personal care items (such as opened beauty or skincare products)
- Hazardous materials, flammable liquids, or gases
Unsure whether your item is eligible for return? Get in touch with our customer support team before requesting a return.
We also can't accept returns for:
- Sale items
- Gift cards
Exchanges
The quickest way to exchange an item is to return the original item and place a new order once the return is approved.
European Union 14-day cooling-off period
You have the right to cancel or return orders delivered in the European Union within 14 days, for any reason and without justification.
Items must still be returned unused, in their original condition, with packaging and proof of purchase. Contact our customer support team to begin the process.
Refunds
Once the returned item has been received and inspected by the relevant supplier, we'll let you know whether the refund has been approved.
Your approved refund will be issued to your original payment method within 10 business days. It may take slightly longer for your bank or card provider to process the refund.
Get in touch with us at customerservice@shopholidayextras.com if more than 15 business days have passed since your refund was approved.
