Terms & Conditions

Terms & Conditions

Welcome to Shop Holiday Extras. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use this website.

These terms apply to all visitors, users, and customers of the site.

About Us

Shop Holiday Extras is an online store offering travel-related products designed to enhance your holiday experience.

Many products available on our store are supplied and fulfilled by independent third-party suppliers through the Alvio platform, which enables retailers and suppliers to collaborate efficiently.

Products and Availability

We aim to ensure that all product descriptions, pricing, and availability information on our website are accurate. However:

  • Products are supplied by independent suppliers.
  • Availability may change without notice.
  • Product packaging, ingredients, colours, and specifications may vary slightly from images shown on the website.

If a product becomes unavailable after an order is placed, we will contact you to offer a refund or alternative.

Pricing

All prices are displayed in GBP (£) unless otherwise stated.

Prices may include VAT where applicable.

We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

Delivery costs, where applicable, will be displayed at checkout.

Orders

When you place an order on our website:

  1. You will receive an order confirmation email.
  2. This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.
  3. Acceptance occurs when the product is dispatched by the supplier.

We reserve the right to cancel or refuse an order for reasons including but not limited to:

  • Product availability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity

If this happens, a full refund will be issued.

Supplier Fulfilment

Products sold on Shop Holiday Extras may be fulfilled directly by third-party suppliers. This means:

  • Products may be shipped from different locations
  • Items in the same order may arrive separately
  • Delivery times may vary depending on the supplier

We work with trusted partners to ensure high-quality products and reliable delivery.

Shipping & Delivery

Delivery times shown on the website are estimates only.

Actual delivery times may vary depending on supplier location, courier services, destination country, and customs processing for international deliveries.

We are not responsible for delays caused by couriers, customs, or circumstances outside our control.

Returns & Refunds

Returns are handled in collaboration with the individual supplier who fulfils your order.

If you wish to return a product, please contact our customer support team first at customerservice@shopholidayextras.com. We will provide instructions and the correct return address.

Please do not send items back without contacting us first, as return addresses vary depending on the supplier.

To be eligible for a return, items must normally be unused, in original packaging, and returned within the applicable return period.

Once the returned item is received and inspected, we will notify you regarding approval of your refund.

Refunds will be processed to the original payment method.

Damaged or Faulty Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, please contact us immediately at customerservice@shopholidayextras.com and include your order number and photos of the issue.

We will arrange a replacement or refund where appropriate.

Intellectual Property

All content on this website including text, images, branding, and design is the property of Shop Holiday Extras or its licensors.

You may not reproduce, distribute, or use any content without prior written permission.

Website Use

You agree not to use the website for unlawful purposes, attempt to interfere with the website’s functionality, or misuse the site or its content.

We reserve the right to restrict or terminate access if these terms are violated.

Limitation of Liability

To the fullest extent permitted by law, Shop Holiday Extras shall not be liable for indirect or consequential losses, loss of profits or business, or delays caused by third-party couriers or suppliers.

Nothing in these terms limits liability where it would be unlawful to do so.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact:

Email: customerservice@shopholidayextras.com